Return & Refund Policy

Effective Date: 21-May-2025

At Fiber Boost Up, customer satisfaction is our priority. This policy outlines how we handle equipment returns, cancellations, and refunds.

1. Equipment Returns

• Equipment provided on a lease basis (such as modems, routers, or set-top boxes) may be returned within 30 days of installation if you choose to cancel service.
• Returned equipment must be in good working condition, with no physical damage, and include all original accessories and packaging.
• Refunds or deposits related to equipment will be processed within 7-10 business days of receiving the returned items.

2. Service Cancellation

• You may cancel your internet, phone, or cable TV services at any time by contacting customer support.
• Upon cancellation, service will continue through the end of your current billing period unless otherwise requested.
• No early termination fees or penalties apply unless specified in a separate contract.

3. Refunds

• Refunds for prepaid service fees will be prorated based on the remaining billing period after cancellation.
• Any refunds due will be issued via the original payment method within 7-10 business days.
• Refund requests must be submitted within 30 days of the billing date for which you are requesting a refund.