Privacy Policy

Effective Date: 21-May-2025

At Fiber Boost Up, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.

1. Information We Collect

Personal Information

When you use our services or website, we may collect personal information such as your name, mailing address, phone number, email address, payment details, and account credentials.

Usage Data

We collect data on how you use our services, including connection logs, bandwidth usage, device information, IP addresses, and service interaction metrics. This helps us optimize our network and troubleshoot issues.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience, analyze site traffic, and remember your preferences. You can control cookies through your browser settings.

2. How We Use Your Information

• To provide, operate, and maintain our internet, phone, and cable TV services
• To process billing and payments
• To communicate important updates, service notices, and promotional offers (you may opt out of marketing communications)
• To improve our services and customer support
• To comply with legal and regulatory requirements

3. Information Sharing and Disclosure

We do not sell or rent your personal information. We may share your data with:

• Service providers and contractors who help us deliver services (e.g., billing, customer support, network maintenance)
• Law enforcement or regulatory authorities when required by law
• Affiliates or in connection with corporate transactions (e.g., mergers)

All third parties are bound by confidentiality agreements and limited use provisions.

4. Data Security

We use industry-standard technical and organizational measures to safeguard your data from unauthorized access, alteration, or destruction. However, no internet transmission can be guaranteed to be 100% secure.

5. Your Rights and Choices

• Access & Correction: You can request access to or correction of your personal data.
• Data Portability: Upon request, we can provide your data in a commonly used format.
• Deletion: You may request deletion of your personal data, subject to legal obligations and service requirements.
• Marketing Preferences: You can opt out of marketing emails at any time via the unsubscribe link.

To exercise your rights, contact us at info@fiberboostup.com.

6. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13.

7. Changes to This Policy

We may update this Privacy Policy occasionally. When we do, we will revise the effective date and notify users on our website.